Policies

221B wants you to love your purchase, if the artwork does not meet your expectations, let us know and we will work with you to make it right.

Third Party Purchases:

Items purchased through DeviantArt.com and other printing/distributing company's are subject to their own terms and determine their own shipping/handling, return policies. Please refer to
http://about.deviantart.com/policy/service/ for information.

Returns of Artwork:

Returns will be accepted for: Artwork is not as described, or it was damaged due to shipping.

Returns accepted for “Artwork is not as described” up to 14-days after buyer receiving package and notification to customerservice@221bstudio.com to receive a full refund minus shipping and handling costs.

Returns accepted for “Damages due to shipping” up to 14-days after buyer receiving package and notification to customerservice@221bstudio.com to receive a full refund minus shipping and handling costs.  In the event that damage has occurred to a single cast piece, 221B may work with you to recast and ship a similar replacement piece.

Seller will pay for return shipping on shipping costs of $49 or less. Buyer is responsible for return shipping when shipping costs exceed $50.

Please contact 221B with any problems you may have with the artwork. Damages due to shipping artwork within the 14-day period may be repaired by 221B Studio or qualified artist within the area of the buyer; contact 221B to arrange details.

Payments:

221B Studio accepts Credit Cards and payments through Etsy, eBay, and PayPal. Checks are also accepted. Artwork will not ship until payment clears.

Original Artwork:

The deposit required to begin production is half the quoted price. Included in the deposit is a 1/4 of quoted price, non-refundable fee. Cost per hour is $55.

Additional charges: Materials. $35 Administrative fee. Shipping and Handling, Taxes (8.35%)

Cancellation:

The purchaser can cancel production of the artwork at anytime. The request must be in writing. The purchaser will be charged for time spent on the painting prior to cancellation.

Shipping Policies:

Orders will be processed and shipped within 1-3 business days unless otherwise stated in description of product. USPS, FedEx, and UPS will be used to ship orders depending on where merchandise is ordered. No order will be sent to a PO Box, a physical address is required. A signature may be required to receive package on orders over $200. Tracking information will be sent to e-mail provided by customer when product is processed. Any questions can be sent to customerservice@221bstudio.com.

All images and 221B Studio LLC are Copyright  ©Michael Trent Martin 2016.  MTM@221bStudio.com for use.        Only use images with permission.

Update 06-22-2016, 21:47